Introduction

Currently, chargebacks for payments made via a POS device (items purchased through a POS terminal) are not supported in SchoolCash. This means that districts/schools will not receive notifications when a chargeback occurs, and these chargebacks will not appear on the Chargebacks page within the SchoolCash Catalog.

 

How Chargebacks Are Handled:

  • Merchant Flow-Through Bank Account Model:
    • The payment processor will remove the disputed funds directly from the Merchant Flow-Through Account and return them to the purchaser’s card.
    • The district or school will then need to manually transfer funds from the school’s bank account back into the Merchant Flow-Through Account to reconcile the discrepancy.
  • Direct-to-School Model:
    • The payment processor will remove the funds directly from the school’s bank account and return them to the purchaser’s card.
    • No additional action is needed to reconcile at the merchant account level, but financial records should still be updated accordingly.

Important Note:

In both cases, if a dispute arises, the funds will be returned to the customer’s bank account automatically. When you become aware of a potential chargeback, please contact our Support team immediately to obtain the dispute details. This will allow you to proceed with filing a chargeback response, if necessary, through the payment processor.

 

We recognize this as a functionality gap and are actively working to enhance chargeback visibility and management for POS transactions in future updates. 

 

If you need assistance or would like more information on how to manage a chargeback, please contact our Support team.


Steps to Manage Chargebacks

  1. Log in to your SchoolCash account.
  2. Navigate to the Chargebacks section.
  3. Review the details of the chargeback notification.
  4. Follow the step-by-step instructions in the Chargebacks Guide to respond to the chargeback.

Chargeback Guide:

Managing Chargebacks From Within SchoolCash Suite