Introduction

This article provides step-by-step instructions for processing refunds for purchases made online. It also covers refunds for multiple students purchases.


Processing Refunds for Online Purchases

Notes

  • Purchases made online may not be available for refund until 24 hours after purchase is made.
  • Refunds for purchases made online can be performed within the 360 days of purchase.
  • SchoolCash Register payment recordings are to be refunded through the SchoolCash Register.



Purchased Within the Last 360 Days

  1. Select the SchoolCash Catalog module.
  2. Go to the View Items list and select the Student Attachments tab.
  3. Search for the student and click the Refund option beside their name.
  4. Check the box for each item to be refunded and enter the refund amount and reason. Partial refunds can be processed.
  5. Confirm the refund by clicking Refund and follow the prompts to finalize the transaction.
  6. The amount will be refunded to the original payment method.

Purchased Over 360 Days Ago

  • Refunds cannot be processed to the original payment method.
  • Use the SchoolCash Register module to issue a refund. Follow the steps outlined for cash or check refunds.

Refunding for Multiple Students

  1. Select the SchoolCash Catalog module.
  2. Locate and select the item to refund.
  3. Click Refund to view all students who made payments online.
  4. Check the boxes for the students to be refunded.
  5. Enter the refund amount and reason for each student. Copy and paste for consistency if needed.
  6. Click Refund and confirm the transaction.
  7. Refunds will be processed to the original payment method.