Introduction
This article explains how to process a refund for online payments. Refunds for online purchases may not be available until 24 hours after the purchase is made.
How to Process a Refund – Online Payments
There are two options to refund online payments:
Option 1: Individual Student Refund
- Select the item requiring a refund, then click Refund.
- Enter the Refund Amount (partial refunds can be processed).
- Click Refund.
- Funds are returned to the payee’s account or card.
Option 2: Group of Students Refund
- Select the students requiring refunds.
- Enter the Refund Amount and Reason for each refund.
- Click Refund or Cancel to stop the refund process.
- Funds are returned to payees’ accounts or cards.
Please Note
- Funds are withdrawn from the school’s bank account that evening and returned to the payee’s account or card.
- A batch report is generated.
- A ledger transaction is entered for the refund.