Troubleshoot & Solutions

Entered Payments in Register, then Deposited in Deposit Module
Introduction This guide explains what steps to take if a payment amount is entered incorrectly during checkout, including handling payments by check or ...
Thu, 23 Jan, 2025 at 5:58 PM
Error - How to Fix a Full Payment, Should be Partial Payment
QUESTION: A full payment was entered for a student in the SchoolCash Register.  The payment should have been a Partial payment.  How can this be adjusted...
Tue, 17 Jun, 2025 at 4:30 PM
Error Occurred when Adding Additional Items
WHAT HAPPENED? An error will occur when adding an additional item with a $0.00 cost and entering an amount...then clicking on box to left and clicking on &q...
Thu, 6 Oct, 2022 at 1:47 PM
How to Handle Incorrect Payment Amount in Checkout
This guide explains what steps to take if a payment amount is entered incorrectly during checkout, including handling payments by check or cash. Steps f...
Fri, 9 May, 2025 at 12:42 PM
Paid for Wrong Items - Make a Correction
QUESTION: Paid for Wrong Items ...how do I fix this? Scenario 1: A student pays for a item by check.  Two items were selected instead of one.  The cl...
Wed, 9 Nov, 2022 at 3:16 PM
Payment Applied Against the Wrong Student in SchoolCash Register
QUESTION: Payment applied against the wrong student in SchoolCash Register.  How do I fix this? SCENARIO: A school user made a mistake by crediting a...
Tue, 4 Mar, 2025 at 12:28 PM