Introduction

This article provides troubleshooting steps for your SchoolCash device, including common issues, connectivity guidelines, and important allowlist information. Follow these steps to resolve issues with charging, connectivity, and SIM card functionality.

Troubleshooting Your Device

Please visit our POS Support Page for a complete self-service troubleshooting guide.

Common Troubleshooting Steps

  1. Ensure the device is charged and powered on.
  2. Check the internet connection and reconnect if necessary.
  3. Restart the device to resolve any temporary issues.
  4. Refer to the POS support page for detailed troubleshooting instructions.

Connectivity and Allowlist Information

To ensure proper connectivity, please allowlist the following domains and ports based on your region:

  • For Canada: Allowlist the URLs http://icta.pivone.com:9057/ and http://ictb.pivone.com:9057/.
  • Ensure port 9057 is open.
  • For the US: Whitelist ssl1.vitalps.net, ssl2.vitalps.net, and ssl3.vitalps.net.
  • Ensure ports 5003, 443, and 3000 are open.

SIM Card Troubleshooting

If you are experiencing issues with the SIM card, follow these steps:

  1. Ensure the SIM card is properly inserted into the device.
  2. Check the SIM card for any visible damage. If damaged, replace the SIM card.
  3. Restart the device after inserting or re-inserting the SIM card.
  4. If issues persist, contact support for assistance.

Where to next?