SchoolCash Support Portal

Click this video for an explanation of How to waive a portion of a fee (Duration: 6:36) Additional Video Library content can be found at Kevclientsucce...

QUESTION: When and Why should the SchoolCash Register be used? RESPONSE: See attachment The Video Library content includes several videos, use thi...

QUESTION: How do I add a new cash drawer for SchoolCash Register? RESPONSE: Steps to add a New Cash Drawer: From Main Menu > My School Informat...

QUESTION: Can an Optional or Mandatory item be paid after it expires? RESPONSE: When an Optional or Mandatory item expires, it disappears from the stu...

  QUESTION: Checked out without adding over payment item to cover difference...how do I fix this? A user entered a payment for an item.  The amoun...

QUESTION: How do you record a check payment for multiple items for different family members? RESPONSE: When applying a payment for multiple family mem...

QUESTION: Is there an option to do a combo payment in the Register?  RESPONSE: There is no option to do a 'combo' payment in SchoolCash Regist...

QUESTION: What is the process to record a partial payment by the school? RESPONSE: Accept a partial payment for a student  Payment Action, sel...

QUESTION: What happens when students leave the school and they still have outstanding fees? RESPONSE: The inactive student will remain attached to ite...

QUESTION:   How do I correct an incorrect check payment type? PROCESS: In order to correct an incorrect payment type ensure the tender type is modifie...